Kenmore Elite 41073 Owner's Manual download pdf (Page 27)

Kenmore Connect™ System

HOLD the mouthpiece of your phone over the POWER button, when instructed to do so by

the call center, no more than one inch from (but not touching) the machine.

NOTE: Do not press any other buttons or turn the cycle selector knob.

PUSH and hold the WASH TEMP button while continuing to hold your phone to the

POWER button.

LISTEN for three beeps. After you hear the three beeps, release the WASH TEMP button. A

tone transmission will begin. Keep the phone in place until the tone transmission has nished.

This takes about 6 seconds, and the display will count down the time. Once the countdown is

over and the tones have stopped, resume your conversation with the technician, who will then

be able to assist you in using the information transmitted for analysis.

Should you experience any problems with your

washing machine, it has the capability of transmitting

data via your telephone to the Kenmore Connect

Team. This gives you the capability of speaking

directly to our specially trained technicians. The

technician records the data transmitted from your

machine and uses it to analyze the issue, providing a

fast and eective diagnosis.

If you experience problems with your washer, call

1-800-4-MY-HOME

. Only use the Kenmore Connect

System feature when instructed to do so by the

Kenmore Connect Team. The transmission sounds that

you will hear are normal and sound similar to a fax

machine.

Kenmore Connect cannot be activated unless your

washing machine is turned on by pressing the POWER

button. If your washing machine is unable to turn

on, then troubleshooting must be done without using

Kenmore Connect.

NOTE:

• For best results, do not move the phone while the tones are being transmitted.

• If the call center agent is not able to get an accurate recording of the data, you may be

asked to try again.

• Pressing the POWER button during the transmission will shut o Kenmore Connect.

Using the Kenmore Connect™ System

Follow the technician’s instructions and perform

the following steps when requested.

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Kenmore Elite 41073 Owner's Manual Page 27