Kenmore Elite 45313 Owner's Manual download pdf (Page 15)

Before You Call

OCCURRENCE POSSIBLE CAUSE/SOLUTION

Entire cooktop does not operate. House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace

fuse. If the problem is a circuit overload, have this situation corrected by a qualiﬁ ed

electrician.

Wiring connection is not complete. Call 1-800-4-MY-HOME® for service (see back

cover).

Power outage. Check house lights to be sure. Call your local electric company for

service.

Error code is shown Mechanical interference with control panel touch pads. Make sure nothing rest on the

control panel. Clean cooktop surface is required. Call 1-800-4-MY-HOME® for service

(see back cover).

Surface element does not heat.

No power to the appliance. Check steps under "Entire Cooktop Does Not Operate" in

this Before You Call checklist.

Too low heat setting. Turn control to a slightly higher setting until element comes on.

Incorrect control is on. Be sure to use correct control for the element to be used.

Surface element too hot or not

hot enough.

Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.

Dial markings are an indicator of relative heat settings and will vary slightly.

Voltage is incorrect. Be sure appliance is properly connected to the speciﬁ ed power

source. If you are not sure about this requirement call 1-800-4-MY-HOME® for service

(see back cover).

Lightweight or warped pans were used. Be sure to use proper cookware. Use only

ﬂ at bottom, evenly balanced medium or heavyweight cookware. Heavy and medium

weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn

easily.

Food not heating evenly. Lightweight or warped pans were used. Be sure to use proper cookware. Use only

ﬂ at bottom, evenly balanced medium or heavyweight cookware. Heavy and medium

weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn

easily.

Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.

Scratches or abrasions on

Ceramic glass cooktop surface.

Coarse particles such as salt or sand between cooktop and utensils can cause

scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.

Small scratches do not aﬀ ect cooking and will become less visible with time.

Cleaning materials not recommended for ceramic-glass cooktop have been used. See

Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide.

Cookware with rough bottom has been used. Use smooth, ﬂ at-bottomed cookware.

Metal marks on Ceramic glass

cooktop surface.

Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on

cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks.

See Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide.

Brown streaks and specks on

Ceramic glass cooktop surface.

Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See

Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide.

Cleaning materials not recommended for ceramic-glass cooktop have been used. Use

recommended cleaners and cleaning method. See Ceramic Glass Cooktop Cleaning &

Maintenance in this Use and Care Guide.

Areas of discoloration on

Ceramic glass cooktop surface.

Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning

creme. To avoid this occurrence use cookware with clean, dry bottoms.

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Kenmore Elite 45313 Owner's Manual Page 15

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